![]() So a planned 10 pm arrival in PHX turned into 6 am. It was not what I have ever experienced before and I truly hope I never have to experience again on JetBlue."Ĭons: "It was just a mechanical issue that forced our plane to turn around 2 hours already into the flight, return to JFK, and then wait another two hours to board a new flight to go to PHX. I found it to be so much more frustrating that in addition to the bumpy air, crying baby and passengers just roaming around we also had to deal with the attendants laughing about how uncomfortable we were. They mostly just sat in the back, complained it was bumpy and laughed about how people were agitated because of it. Then there was a baby screaming for many hours and they never tried at all to help the parents or anything calm them. I sat near the back and they just sat there and chit chatted about something they were meeting up to do later while people were up and about when the seat belt sign was on. I know that the turbulence can't be helped but I do feel the Flight attendants were not very accommodating during it. Then there was the last 90 minutes which was absolutely terrifying. I would say there was about 20 mins of smooth air the entire flight. Then the entire flight was bumpy as we went up and down and all around. The weather was nice and it felt so strange that were going back and forth as if the path was filled with sharp S-curves. Even sitting on the runway before taking off the ride was uncomfortable as we swerved our way to the take off position. That being said I was sorry to have to have experienced this. I really do love Jetblue and I know that this particular flight doesn't define you. I dont know if it was just base level incompetence or if they dialed it up for the occasion, but it was on full display for the holidays."Ĭons: "This was the most unnerving, uncomfortable flight I have ever been on. JetBlue will certainly be right there with Frontier and Allegiant on airlines I'll seek to avoid. I travel a good bit - three or four times a month - but cant remember the last time I flew JetBlue. If there was really anything to JetBlues "award winning customer service" I would imagine they would have not insulted everyone's intelligence and been honest about the delays - which pushed arrival time to 2 am. Each delay was predictable and JetBlue could easily have simply informed the passengers that we would be delayed 90-120 minutes rather than stringing us along with bite sized delays with insipid explanations. The ostensible delay was the incoming plane, which landed before 10 PM but - lo and behold, it was an international flight, surely something we didnt know when it took off - it went to gate 94 and had to be cleared blah blah blah.
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